Concerns & Grievances
Do you have concerns? Please share them with us.
Find Empathy, owned and operated by Empathie, LLC is committed to conducting all educational activities in strict conformance with the law and requirements and standards of the American Psychological Association (APA) and the Association of Social Work Board’s (ASWB) Approved Continuing Education(ACE) program and ethical standards in the Ethical Principles of Psychologists and Code of Conduct and the National Association of Social Workers (NASW) Code of Ethics for Social Workers.
Empathie, LLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. Compliance with these standards is the responsibility of Empathy’s Program Administrator, Mr. Damon Wyatt, in consultation with Dr. Meghan Beier (Education Committee Chair), and the Empathy Education Committee.
Grievance Policies, Procedures and Refunds
While Empathie, LLC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues and grievances submitted to the Empathy Education Committee staff which require intervention and/or action on the part of the committee and/or CE Program Administrator. These are the following procedures for handling such grievances.
- We request that all grievances regarding refund requests, complaints about course content, speakers, facilities, nonreceipt of certificates, and other miscellaneous concerns be provided in writing. Should an individual call with an orally presented grievance, we will request that the concerns be provided in written format via e-mailing firstname.lastname@example.org or completing the grievance form at the bottom of this page.
- The written concerns will be reviewed by the Empathy Education Committee Chair, or if the complaint involves the Chair, an alternate Education Committee Member. A psychologist member of the Education Committee will be involved in the review and resolution of grievances for all psychologists. The social work consultant, Jessica Solomon, LCSW will be involved in the review and resolution of grievances for all social workers. Written comments will be de-identified in order to ensure confidentiality of the grieved individual. The grievance requests will be reviewed as soon as possible to ensure a timely response for the complaintant.
- If immediate resolution is not possible, the Chair, alternate, or other specific education committee member reviewing the grievance (psychologist or social work consultant based on the type of professional submitting the grievance) will determine if the complaint requires full review by the Empathy Education Committee. In such a case, the complaint will be reviewed by the committee to assess whether changes are needed in terms of content, format, style, function of certificate receipt, and/or speaker/presenter.
Downloadable transcript PDFs, audio files, and the Find Empathy podcast are all free to access. Payment is required only for CE credits. Generally, individual courses will not be refunded. This also applies to individuals who do not complete bundled courses, do not complete individual courses, and individuals who do not achieve a passing grade on post-tests.
However, we are committed to providing high quality education. As listed in our grievance policy above, any request for a refund needs to be submitted in accordance with the previously stated guidelines.
If you have any questions or concerns regarding the use of the technology, course content, or post-test questions, contact us using the form below.